GDPR Policy

The Davron Hotel Data Protection/Privacy Policy

 

Introduction

This website is operated by The Davron Hotel Limited (“we”, “us” or “The Davron hotel”) and we are a controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2018. This means that we are responsible for, and control the processing of, the personal information you provide to us when using this website, booking direct or via any other booking site in accordance with this privacy policy.

The Davron Hotel understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers.

By using The Davron Hotel, our websites, our social media pages, our dedicated telephone reservations line, our helpdesk functions and any other Davron hotel service, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement.

Personal information which we collect

We collect personal information about you (and others if their personal information is provided by you) when you:

(a) make or manage a booking either personally or as a guest of another guest;

(b) register or alter details

(c) reserve a table for our restaurant

(d) send an enquiry email

(e) post material to our website and / or social media page;

(f) complete customer feedback or surveys as part of your stay at one of our hotels;

(g) raise a complaint or dispute with us or are involved in a legally recordable incident at our premises (e.g. in relation to health and safety reporting);

(h) participate in competitions or promotions;

(i) and / or use our website and customer applications in any other way.

The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):

(a) full name;

(b) postal address;

(c) email address;

(d) telephone number;

(e) payment details;

(f) geo-location;

(g) machine identifiers (such as IP addresses);

(h) dispute resolution information;

(i) disability and health information;

(j) supplementary information (dietary and other preferences and special requirements);

(k) image data;

(l) behavioural data (tags and cookies – see Cookies and Tracking section below);

(m) voice recordings; and

(n) identification information (such as passports, drivers’ licences or national identity cards).

 

Personal information provided by third parties

We may receive information about you from other sources (such as the Mail Preference Service), which we will add to the information we already hold about you in order to help us provide our products and services in accordance with your requirements and to ensure that the quality of data we have on your account(s) is maintained properly. We may also obtain information about you from social media providers such as Twitter and Facebook or from third party websites where you have left commentary or feedback about us (for example on TripAdvisor).

 

How we use your information

We will collect personal information:

1) in order to take the necessary steps in preparation of, or to fulfill our obligations under, a booking contract:

a) Bookings and payments – provide communications about bookings, products and services being provided to you (and others if their personal information is provided by you);

b) Bookings and account updates – send details of new, amended or cancelled bookings – usually via email;

c) Update you on matters affecting your booking – contact you (and others if their personal information is provided by you) in the event of a change that affects a booking or any data or personal information you have provided us with, such as changes to terms and conditions of booking or this privacy policy;

d) Customer service communication – provide you with requested information or correspondence, such as a response from us to an enquiry made by you;

2) with your consent

a) Payment processing – Never save payment card details

c) Promotional offers – inform you about promotional offers and other products or services that may be of interest (in line with Marketing communications above);

d) Maintain records indicating your consent to status – to ensure we accurately reflect your wishes when communicating to you;.

3) in our legitimate interest* to protect against fraud:

a) Website improvement and fraud prevention – improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;

b) Security – carry out security checks when allowing you access to our services and to block fraudulent or suspected fraudulent activity.

4) in order to meet our legal obligations:

a) Taxation – ensure we meet our tax and other regulatory obligations;

b) Registration – ensure local jurisdiction regulations are complied with (where registration is necessary in such jurisdictions).

* any reliance on legitimate interest shall not prejudice your interest or fundamental rights and freedoms.

 

Marketing

We may periodically send promotional material to you about new products, special offers or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided.

We will always ask your permission before sending you email marketing information. We do this by asking for your positive confirmation (e.g. by providing a tick or inserting your contact details in the relevant boxes) indicating that you wish to receive marketing and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information). This ensures you only receive information that you have given us permission to send and are willing to receive.

 

How long we will keep your personal information

We retain your information for a range of purposes which determine the period of time for which we need to keep such information. For example: card details supplied at the time of booking are securely stored until the reservation complete.

Our approach to information security

To protect your information, The Davron Hotel has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities.

  

Your rights

In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.

 

The right to access information we hold about you

At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days.

 

The right to correct and update the information we hold about you

If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

 

 

The right to have your information erased

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.

 

The right to object to processing of your data

You have the right to request that The Davron Hotel stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

 

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing. If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address.

Please note it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or customer satisfaction surveys sent as part of the booking (which are not considered marketing for these purposes). This ensures that we can always contact you as a result of circumstances that may affect your stay with us and in order for us to improve our services going forward.

The right to complain

You can make a complaint to us by contacting us via email at www.davronhotel.co.uk

 

Consent

In those cases where we need your consent to process your information, we will ask you to make a positive indication (e.g. to tick a box or insert your contact details on the relevant form or web page requiring consent). By actively providing us with your consent, you are stating that you have been informed as to the type of personal information that will be processed, the reasons for such processing, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject and that you have read and understood this privacy policy.

 

Sharing your information

The information and data we collect is important for The Davron Hotel and we understand that you care about the use and storage of your personal information we value your trust in allowing us to do this. We will not share this with anyone else, we will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.

We do not disclose or transfer your data or personal information to other companies.

 

Use of cookies

The Davron Hotel websites use cookies and tags. A cookie is a small text file that can be stored by your browser on the device you use to access internet and allows the browser to pass small amounts of information about user behaviour on the given website to a web server. Tags are pieces of code that exist on web pages and collect information about usage of the web pages.

 

Cookie Consent

The first time you access The Davron Hotel website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies.

  

How to reject and delete cookies

Should you wish to reject or block the use of cookies, you can do so at any time, usually by clicking ‘Help’ on your browser. Cookies are specific to individual browsers so if you use more than one browser, you will need to delete cookies on each browser. Please be aware though that by rejecting cookies you may not receive the optimum website experience.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Contact details

If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.

Office Manager

The Davron Hotel Ltd
8-10 The Square
Rosehearty
Fraserburgh
Aberdeenshire
AB43 7JB

www.davronhotel.co.uk

Changes to this Privacy Policy

We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.